Here I struggled for a long time, and chose a word "purpose", the Internet field likes to use "target". The difference between goals and objectives is that they are quantifiable. For example, our operational purpose is to meet the patient's Whatsapp Database consultation needs; our operational goal is to increase the number of patient consultations to 50%. One is qualitative and one is quantitative. In the previous article, we proposed that Whatsapp Database the operation of patients on the medical platform is to occupy the minds of patients, so that users can trust the platform and come back when medical needs arise.
The role of doctor-patient communication in this process is extremely important. No matter what operation method is used, the key behavior is to promote the patient to have a consultation with a great experience. Therefore, the purpose of the Whatsapp Database operation of the doctor-patient communication platform is to meet the needs of patients for consultation. There are two key words here, "consultation needs" and "satisfaction", and this article is also based on Whatsapp Database these two words. "Inquiry demand" is the original appeal of patients who come to the Internet medical platform to find a doctor to solve their health problems.
The word "satisfaction" contains many layers of meanings, such as patient consultation needs analysis, patient expectation management, doctor professional matching, doctor space-time matching, Q&A quality monitoring, etc. The Whatsapp Database most troublesome work here is several tasks. The result is linked. For example, if you don't manage the expectations of the patients, even if the doctors follow the requirements of service quality, the responsiveness and professionalism are no problem, the patients may still complain, because the patients Whatsapp Database may want what the doctors can't do at all. It requires very professional customer service to answer the patient's questions.